Returns & legal info

Payment:
Online store payment supports payments using Paypal, Visa or Mastercard Shipping:
Red Hot Music will always choose the most reliable and cost effective method to ship your purchases. Delivery times will vary depending on stock availability and destination. In saying that we have the back up of a real store and most products are stocked items. If an item is in stock it will usually ship within 24 hrs, if the item is out of stock we will advise as to the expected delivery time via email or phone and will always keep you up to date with you order. If an order is placed over the weekend it will be shipped on the next business working day (Monday-Friday) not including public holidays. Important note:
In most instances a signature will be required for proof of delivery at the receiver's end. The delivery address that you provide must be one where somebody will be available to accept and sign for the delivery (we are unable to ship to PO Boxes via Courier) so we suggest if you are not going to be at home a work address is fine if that suits you, we shall provide you with all the details on how you can follow your purchased item online. A failure to do so may result in extra charges for repeated delivery attempt! Please note:
Shipping to remote areas or Islands will occur extra costs to you the customer, please check with us before putting your order in. Shipping Times:
Vary from city to city, town to town!
*Most metro postcodes 2-7 working days
*Most rural postcodes 4-10 working days
We use the road express option for our shipping service or Aus post. If you would like you item(s) sent express services I.E overnight express this will be charged at per size & weight rates at your expense. Please advise for additional services at info@redhotmusic.com.au We will contact you regarding your order and delivery service prior to shipping! Red Hot Music reserves the right to adjust or correct any freight charges that may be incorrect or under quoted at time of publishing. All delivery times are estimates only. We are not responsible for delays in deliveries that are caused by factors beyond our control.
Please contact for more info. International orders: At this stage we do not deal with international orders. sorry! Red Hot Music's Price Matching Policy:
Yes we will match any price; but hey you need to prove it. A copy of the ad or website must be sighted or be able to be verified. The item must be in stock and it must be new, not second hand, ex-demo or a factory second. It must be an identical item in exactly the same condition. The price must be from an Authorized Australian Dealer. This matching policy is valid for Australia and in Australian dollars only and is at the discretion of Red Hot Music. Please email us if you need any further information or clarification. *All prices are in Australian dollars (AUD) includes GST. Privacy Policy:
Red Hot Music takes great care on how information about you is used and shared, and we want you to feel confident shopping with us. We appreciate your trust in our services and security as it relates to your personal information. The information we learn from customers helps us personalise and continually improve your shopping experience. All orders are made through a secure web server. We are 100% committed to maintaining your privacy and do not share your personal account information with any outside parties unless authorised by you the customer. Red Hot Music is committed to the highest level of security commercially available. We will only contact you regarding your order and delivery details or unless you have signed up for our newsletter. A special note about children's privacy:
You must be at least 18 years old to have our permission to use this site as we require credit card details, cheque or money order, or an account. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us at info@redhotmusic.com.au so that we may delete the minor's information. Questions regarding our Privacy Policy or other policy related material can be directed to our support staff by clicking on the contact link. Red Hot Music content:
The content has been provided to us by the manufacturer or distributor of the product. To the best of our knowledge all the specifications, descriptions and pricing shown on this site are correct and accurate. Prices, product descriptions and availability can change quickly and Red Hot Music will not be responsible for any typographical errors, illustrations, pictures or descriptions. Pictures of products are for illustration only and actual product may differ for the picture shown. Prices are subject to change without notice. Red Hot Music cannot guarantee that a product for sale on this website has not already been sold. In the rare circumstance that more than one party orders a product that we only have one of, we will source another one. If this product is unavailable we shall notify you ASAP. All photos on this site are copy write protected. Warranty / Faulty Goods:
Warranty / faulty goods apply to all stock sold from the Red Hot Music. In most cases, items carry a minimum warranty period of 12 Months. Rest assured with the knowledge that your online purchase is fully covered by a manufacturer's warranty. Red Hot Music is more than happy to provide you with a new item (within 7 days of receipt of goods) or organise a repair on your item. In either case you are required to contact us by email or on (03) 64242286 with 7 days of receipt of goods and we will advise the correct steps for you to take. If an item does need to be returned for a warranty / faulty goods claim, the cost of return must be covered by you and all warranty / faulty goods/money back guarantees must be accompanied by their purchase receipt or invoice and must be in their original packaging and in a cardboard box or postage satchel. Please contact us if you have any questions/queries:

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